Amid all the negativity at Newcastle, we achieved some great things. Finishing fifth in the Premier League with a great team was a fine effort and we also got to the quarterfinals of the Europa League and nearly got past a Benfica side that went to the final. They were great days, great nights at St James' Park and I remember them with affection. Maybe they are forgotten too quickly.

I have to be involved in negotiations because players have to buy into me and what I want from them if they join my club, so all managers need to be fully involved in transfers, that's for sure.

I don't like people who drain my time and energy. If you've seen the Harry Potter films, we use the term 'dementors' - people who can draw the life out of you in terms of your energy. So we eradicate the 'dementors', encourage the positive people, and that spreads around to create the team spirit we have here

I did as well as I could at Newcastle.

The one thing I hate about other managers is waffle that is nowhere near the truth. I would never conduct myself like that.

Shut your noise, you old c***!

If you've had a bad experience with an agent, you have to move past it. You are bound to want a player at some stage who is represented by this guy and you will have to try to work around the personality of the agent. You tend to work out what makes them tick, what they respond to. You have to have tactical plans to get a deal over the line.