The key to high-quality communication is trust, and its hard to trust somebody that you dont know.

Most large mistakes in organizational design come from putting the individual ambitions of the people at the top of the organization ahead of the communication paths for the people at the bottom of the organization.

Until you make the effort to get to know someone or something, you don’t know anything.

The key to high-quality communication is trust, and its hard to trust somebody that you dont know.

In a company, hundreds of decisions get made, but objectives and goals are thin.

It's pretty clear that [customers] know what their budgets are now, and what they want to spend it on.

Generally the reason they fail in the job is, you made some mistake in the hiring process in that you didn't match... them to the needs of your company accurately enough. That's the #1 reason this fails. And that's generally a good place to start: Here's where we are and here's what I didn't recognize about us and about you when I made the decision, and now it is what it is.