China traditionally has been a tea-drinking country but we turned them into coffee drinkers.
Howard SchultzWe woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
Howard SchultzYou cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.
Howard SchultzPeople want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
Howard Schultz