Failing to differentiate among employees โ and holding on to bottom-tier performers โ is actually the cruelest form of management there is.
Jack WelchNinety-nine point nine percent of all employees are in the pile because they don't think.
Jack WelchWe bring together the best ideas - turning the meetings of our top managers into intellectual orgies.
Jack WelchFirst and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.
Jack WelchToo often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If youโre growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulseโthe key vital sign of a company.
Jack Welch