...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

A rut... is little more than a coffin with the ends kicked out.

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.

As leaders we do not create growth. The best we can do is create an environment that is conducive to growth. It is like planting a garden. You do not cause the seeds to grow. To grow is their natural purpose in life.

Forgiving behavior is dealing with situations as they arise in an assertive manner and then letting go of any lingering resentment. As the leader, if you are not able to let go of the resentment, it will consume you and render you ineffective.

Those who follow the crowd will never be followed by the crowd.

Slaves do what others want. Servants do what others need.