Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

All leaders are permanent learners.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Help People Reach Their Full Potential Catch Them Doing Something Right

Leadership is not something you do to people. It's something you do with people.

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.