The transitional concept of management is reaching the end of the road.

Automating a mess yields an automated mess.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

A successful career will no longer be about promotion. It will be about mastery.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.