I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.

Questions draw us together. Answers push us apart.

The goal is to balance a life that works with a life that counts.

The shift in the world begins with a shift in our thinking. Shifting our thinking does not change the world, but it creates a condition where the shift in the world becomes possible.

Transformation comes more from pursuing profound questions than seeking practical answers.

All we have to do to create the future is to change the nature of our conversations, to go from blame to ownership, and from bargaining to commitment, and from problem solving to possibility.

The world does not need a better definition of issues, or better planning or project management. It needs the issues and the plans to have more of an impact, which is the promise of engagement.