The experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.
Peter DruckerTrue marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?"
Peter DruckerBy themselves, character and integrity do not accomplish anything. But their absence faults everything else.
Peter DruckerMorale in an organization does not mean that "people get along together"; the test is performance not conformance.
Peter DruckerIn a few hundred years, when the history of our time will be written from a long-term perspective, it is likely that the most important event historians will see is not technology, not the Internet, not e-commerce. It is an unprecedented change in the human condition. For the first time - literally - substantial and rapidly growing numbers of people have choices. For the first time, they will have to manage themselves. And society is totally unprepared for it.
Peter Drucker