Happiness is not a tangible thing, it's a byproduct - a byproduct of achievement.

Happiness is not a tangible thing, it's a byproduct - a byproduct of achievement.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

If my competitor were drowning I'd stick a hose in his mouth and turn on the water.

The two most important requirements for major success are: first, being in the right place at the right time, and second, doing something about it.

Our aim was to insure repeat business based on the system's reputation rather than on the quality of a single store or operator.

I never considered my dreams wasted energy; they were invariably linked to some form of action. When I dreamed about having a lemonade stand, for example, it wasn't long before I set up a lemonade stand.