The world has fundamentally changed. It fundamentally changed when the Berlin Wall came down and the 'evil empire' ceased to exist. We are engaged around the world whether we like it or not.

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

Without initiative, leaders are simply workers in leadership positions.

If you are going to ask yourself life-changing questions, be sure to do something with the answers.

Having a positive mental attitude is asking how something can be done rather than saying it can't be done.

An excuse becomes an obstacle in your journey to success when it is made in place of your best effort or when it is used as the object of the blame.

A single question can be more influential than a thousand statements.