Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Selfless acts are a source of profound meaning for your self and your life.
Industry jargon may not be a language your customer understands.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Developing great employees attracts great customers.
Always do what you can do instead of worrying about what you can't.