'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.
Stephen CoveyTo achieve goals you've never achieved before, you need to start doing things you've never done before.
Stephen CoveyThe only way we can handle change around us is to know what is changeless about ourselves
Stephen CoveySelf-awareness involves deep personal honesty. It comes from asking and answering hard questions.
Stephen Covey