Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.

Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

Most innovation comes from outside your industry applied to your own

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.