The job can't be finished only improved to please the customer.
The most basic problem is that performance appraisals often don't accurately assess performance.
We are here to make another world.
It is wrong to suppose that if you canโt measure it, you canโt manage it โ a costly myth
Knowledge is the key.
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".