Loneliness is everything it's cracked up to be.

Our lives depend on good communication. Good communication helps personal relationships, it helps bosses and employees get along better. We rely on it.

Here's my Golden Rule for a tarnished age: Be fair with others, but keep after them until they're fair with you.

There's plenty of money to be had. But you also lose your soul.

I found I wasn't asking good enough questions because I assumed I knew something. I would box them into a corner with a badly formed question, and they didn't know how to get out of it. Now, I let them take me through it step by step, and I listen.

The difference between listening and pretending to listen, I discovered, is enormous. One is fluid, the other is rigid. One is alive, the other is stuffed. Eventually, I found a radical way of thinking about listening. Real listening is a willingness to let the other person change you. When I’m willing to let them change me, something happens between us that’s more interesting than a pair of dueling monologues.

When your kids turn 13, an alien being invades their bodies and doesn't leave until they're 20.