Market leaders inevitably slip into decline when they tell the people what they want instead of giving the people what they want.

There's a lot of regrets about last year - maybe turning up was the biggest regret about it

The boring side of business is what makes it work.

I've got a gut feeling in my stomach. . .

I am not looking for a friend; if I want a friend I'd buy a dog.

I'm a commercial person, not an academic.

My history of lending money from banks is that they want to know the ins and outs of the backside of a duck.