It's been my experience, Charlotte, that the crisis never comes as or when you expect.
Alice Duer MillerPeople love to talk but hate to listen. Listening is not merely not talking, though even that is beyond most of our powers; it means taking a vigorous, human interest in what is being told us. You can listen like a blank wall or like a splendid auditorium where every sound comes back fuller and richer.
Alice Duer MillerGood manners are the techniques of expressing consideration for the feelings of others.
Alice Duer Miller