People with military experience seem to do very well in these situations. They've been taught that they can control their destiny, which is half the battle. They also have some experience in getting out of bad situations even if just through training. They know they have to make a plan and follow it and execute it.

Most serious plane crashes are survivable. There's a sense that, 'Oh, if we go down, that's it, it's out of my hands.' And that's just statistically not true. I have more optimism and more faith that my own actions can make a difference.

You could reduce people's fears if you gave them some useful information before things went wrong. It's really important to create a sense of confidence in the public in their own abilities before a disaster because they're the only ones who are going to be there. No one's going to help you for at least 24 to 72 hours. So it would be good to know more about it.

People help way more than we expect, way more than makes sense. But when you talk to people called heroes, they often say they did it for themselves. In one case, a hero said that the cost of not doing it is so great, the sense of shame, when he knew that he was strong enough, that the fear of not doing anything was more frightening than the fear of dying.

People will help each other because there is a sense of camaraderie that springs up, which is a survival tactic. You help them because you know you might need their help later. And that is incredibly reassuring.

I can't tell you how many times I've been with very smart, knowledgeable Homeland Security experts who are essentially tasked with saving your life who do not trust you with information. They just don't. They kind of dismiss the media and the public in one fell swoop.

Most Korean parents saw themselves as coaches, while American parents tended to act more like cheerleaders.