We can't be afraid to be weird.
I'm weird. But I'm a pretty serious person.
Hire great people and give them freedom to be awesome.
Sainthood emerges when you can listen to someone's tale of woe and not respond with a description of your own.
When you think of couponing, you picture a mom cutting coupons out of the back of the newspaper.
I've been very lucky, from the beginning. I've found that as long as you're fundamentally good - as long as you're not being bad to people - people give you a lot of room to be yourself, because being yourself is being honest. And that's what people want to see.