I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.

There are two options: adapt or die.

How well we communicate is determined not by how well we say things but how well we are understood.

Privacy is one of the biggest problems in this new electronic age.

If the brutal facts are not faced by leaders, the brutal reality sets in.

Investment decisions and personal decisions don't wait for the picture to be clarified.

Think about it. Right now, a whole generation of young (customers) in the United States has been brought up to take computers for granted. Pointing a mouse is no more mysterious to them than hitting the "on" button on the television is to their parents.