If I do three interviews in a day, I can be exhausted, because the process of hearing everyone requires that I empty out myself. While I'm listening, my own judgments and prejudices certainly come up. But I know I won't get anything unless I get those things out of the way.

I have a lot of optimism about new doctors because I think it's really clear that it's a lot of hard work and no guarantee of a lot of money.

Self-esteem does not come from surrounding yourself with people and things that seem to increase your value. Real self-esteem is an integration of an inner-value with things in the world around you.

I think we can learn a lot about a person in the very moment that language fails them. In the very moment they they have to be more creative than they would have imagined in order to communicate. It's the very moment that they have to dig deeper than the surface to find words, and at the same time, it's a moment when they want to communicate very badly. They're digging deep and projecting out at the same time.

People realize that we're very good at sending people to war, but we're not good at taking care of them. And people are coming back from war now; years ago, they would have been killed, now they're wounded; and they're coming back alive and with post-traumatic stress. So, I think Americans are sensible enough to know we've got to figure out a way to take care of them.

Discipline — both mental and physical — is crucial.

You know if we were to look back and how we were in 1955 living in Jim Crow, living in segregation, living in segregated schools, it's hard to believe that it was America, but it really was.