Learning is a tunnel experience that makes us think more broadly.

Listening is not just hearing what someone tells you word for word. You have to listen with a heart. I don't want that to sound touchy-feely; it is not. It is very hard work.

I feel like my work has been my path to freedom from having grown up in a segregated environment.

I never know when somebody's going to knock on the door of my own unconscious in a way that I wouldn't have anticipated.

People who are sick, or who have been sick, or have come close to death have a lot to say - and they want you to hear it.

Confidence is the mark of a hopeful disposition.

I think as a kid I always liked to listen to people. I loved hearing stories.