We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

You need a lot of things in any organization, but one of the critical things is trust. When you lose trust and you feel betrayed, and it's not a matter of judgment.

Passion and standing up for things can help create a sense of unity. But you still have to act a certain way.

Running is a gift I give myself almost daily. Even at days when everything seems to go wrong, I treat myself on the satisfaction of a lap of 30 to 40 minutes.

If something happens, you have to realize that you can't just yell at people all the time.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

We're the largest home improvement company today, and we did $30 billion last year, or less than 10 percent of the total amount of building materials sold in the U.S. So when people ask, how much runway left does Home Depot have, it's an awful lot.