We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

If something happens, you have to realize that you can't just yell at people all the time.

Running is a gift I give myself almost daily. Even at days when everything seems to go wrong, I treat myself on the satisfaction of a lap of 30 to 40 minutes.

Passion and standing up for things can help create a sense of unity. But you still have to act a certain way.

I run because it's so symbolic of life. You have to drive yourself to overcome the obstacles. You might feel that you can't. But then you find your inner strength, and realize you're capable of so much more than you thought.

You need a lot of things in any organization, but one of the critical things is trust. When you lose trust and you feel betrayed, and it's not a matter of judgment.