The power of a handwritten letter is greater than ever. It's personal and deliberate and means more than an e-mail or text ever will. It has a unique scent. It requires deciphering. But, most important, it's flawed.

Everybody likes to hold up a really big righteous sword when people make mistakes. Well guess what, now it's recorded and everyone has access to it... so let's stop judging people.

There's no text that can replace a loving touch when someone we love is hurting.

I would just like a woman someday, somewhere, at some point in my life to say to me, 'You're a great listener.' Haven't heard it yet, and that's a superior compliment to get from a woman. But I'm going to work on it.

I learned what a Birkin bag is from the price tag. You'll never forget what it is once you've paid for one.

I believe that opportunity looks a lot like hard work.

What I've become good at is bringing things that aren't necessarily mainstream to the mainstream. What I did see on Twitter was a potential for mass publication; it's a mainstream consumer broadcasting device. It transforms customers and companies. You have to be transparent or you fail.