And in stories, endings matter.

Expertise is the mantra of modern medicine.

What about regular professionals, who just want to do what they do as well as they can?

What is the alternative to understanding the complexity of the world?

Checklists turn out...to be among the basic tools of the quality and productivity revolution in aviation, engineering, construction - in virtually every field combining high risk and complexity. Checklists seem lowly and simplistic, but they help fill in for the gaps in our brains and between our brains.

Are doctors who make mistakes villains? No, because then we all are.

In every industrialized nation, the movement to reform health care has begun with stories about cruelty.