Culture matters. Of course, if physicians are rewarded or penalized for their service and results, the culture will change. But the key values we doctors are being pressed to embrace are humility, teamwork, and discipline.
Atul GawandeWe always hope for the easy fix: the one simple change that will erase a problem in a stroke. But few things in life work this way. Instead, success requires making a hundred small steps go right - one after the other, no slipups, no goofs, everyone pitching in.
Atul GawandeIf the conversation people think is coming is the 'death panel' conversation, that's a total failure.
Atul GawandeYou may not control life's circumstances, but getting to be the author of your life means getting to control what you do with them.
Atul Gawande