These are folks that keep people out of hospitals, out of emergency rooms, out of nursing homes. And not only that, they help people achieve more fulfilling lives.

Life is choices, and they are relentless. No sooner have you made one choice than another is upon you.

Coaching done well may be the most effective intervention designed for human performance.

Just using a checklist requires [doctors] to embrace different values from ones we've had, like humility, discipline, teamwork.

Writing lets you step back and think through a problem. Even the angriest rant forces the writer to achieve a degree of thoughtfulness.

The definition of what it means to be dying has changed radically. We are able to extend people's lives considerably, including sometimes, good days.

As economists have often pointed out, we pay doctors for quantity, not quality. As they point out less often, we also pay them as individuals, rather than as members of a team working together for their patients. Both practices have made for serious problems.