Courage is strength in the face of knowledge of what is to be feared or hoped. Wisdom is prudent strength.

Writing lets you step back and think through a problem. Even the angriest rant forces the writer to achieve a degree of thoughtfulness.

In psychology, there's something called the broken-leg problem. A statistical formula may be highly successful in predicting whether or not a person will go to a movie in the next week. But someone who knows that this person is laid up with a broken leg will beat the formula. No formula can take into account the infinite range of such exceptional events.

Courage is strength in the face of knowledge of what is to be feared or hoped. Wisdom is prudent strength.

This was not guilt: guilt is what you feel when you have done something wrong. What I felt was shame: I was what was wrong.

The Affordable Care Act also offered protections that allow for preexisting conditions, as people know, that you're provided coverage and you can maintain steady coverage. And that's an important part of being able to stay in care and do better over the long run.

We yearn for frictionless, technological solutions. But people talking to people is still the way norms and standards change.