The more I move among workers and factories and other plants, the stronger I become convinced that it is advisable to have as [a company] president a practical man, preferably one who has risen from the very bottom of the ladder. Workmen, I find, have far more respect for such men than for collar-and-cuff executives knowing little or nothing about the different kinds of work which have to be done by the workers. Wherever circumstances call for placing a financier or lawyer or a papa's son at the head of a large organization, he should be made chairman or some other title, but not president.
B. C. ForbesIt is when things go hardest, when life becomes most trying, that there is the greatest need for having a fixed goal, for having an air castle that the outside world cannot wreck. When few comforts come from without, it is all the more necessary to have a fount to draw from within. And the man or woman who has a star toward which to press cannot be thrown off the course, no matter how the world may try, no matter how far things seem to be wrong.
B. C. ForbesDo too many executives still indulge in the short-sighted habit of issuing orders without taking the slightest pains to explain to those responsible for carrying them out the whyfor and wherefor of the orders? Where employees come in daily and hourly contact with the public, surely it is important that care be taken to fit them to reply intelligently to courteous questions. ""Because them are orders"" isn't a satisfying reply-even less satisfactory to the management than to the public.
B. C. Forbes