Listening is understanding. The skill of empathy is a must to be able to listen...One can listen better if one sees the whole.

In an increasingly connected world it is less likely that a few people 'manage' everyone else. The new environment requires a shift in the organization of both institutions and societies, one of flexible teams of teams that come together around whatever change opportunities exist and then reform around the next.

What is the most powerful force in the world? And I think you would agree that is a big idea if it is in the hands of an entrepreneur who is actually going to make the idea not only happen, but spread all across society. And we understand that in business but we have need for entrepreneurship just as much in education, human rights, health, and the environment as we do in hotels and steel.

It's the combination: big idea with a good entrepreneur: there's nothing more powerful. That's just as true [for] education and human rights as it is for hotel or steels.

Entrepreneurs almost always have to step out of existing institutions that embody old ways of doing things to build their vision.

How could any entrepreneur, confronted by such amazing opportunities to help transform the world and to do so with such extraordinary colleagues, be tempted to lose focus? Especially since the work involves such breadth that the boredom of routine or specialization does not exist.

Social entrepreneurs are not content just to give a fish or teach how to fish. They will not rest until they have revolutionized the fishing industry.