We win because we hire the smartest people. We improve our products based on feedback, until they're the best. We have retreats each year where we think about where the world is heading.

There's always been a lot of information about your activities. Every phone number you dial, every credit-card charge you make. It's long since passed that a typical person doesn't leave footprints.

We work with whoever is elected. Some will bring a more generous, open view of the world than others.

Maintaining a consistent platform also helps improve product support - a significant problem in the software industry.

As I see it, there are two great forces of human nature: self-interest, and caring for others. Capitalism harnesses self-interest in a helpful and sustainable way, but only on behalf of those who can pay. Government aid and philanthropy channel our caring for those who can't pay. But to provide rapid improvement for the poor we need a system that draws in innovators and businesses in a far better way than we do today.

Whether I'm at the office, at home, or on the road, I always have a stack of books I'm looking forward to reading.

A company needs to have good business reflexes, to be able to marshal its forces in a crisis or in response to any unplanned event.