It was really phenomenal [Warren Buffett donation]. It grew out of the friendship that we had and the fact that his plan to have his wife run the foundation and give things away changed when she tragically died.

There are several hundred people who stayed in the Ebola-affected countries and continued to do the work, put themselves at great risk because medical workers are the most likely to be infected because they're helping out when the person's health is deteriorating, including quite a bit of bleeding as they're getting very, very sick.

We're focused on providing innovations in software, driving the continuous improvement for a much better experience, and there's a lot going on here that speaks to this decade and what's going to happen in this decade. We can kind of sum it up in terms of saying, "Yes, you can."

The general idea of the rich helping the poor, I think, is important. That your sense of justice says, why should rich kids - who barely get these diseases and almost never die of them - why should they get the vaccines, when poor kids, who actually do die from these diseases, don't get those things? It's an unbelievable inequity that there isn't that access.

An important re-engineering principle is that companies should focus on their core competence and outsource everything else.

The vision is really about empowering workers giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.

The barrier to change is not too little caring; it is too much complexity. To turn caring into action, we need to see a problem, see a solution, and see the impact. But complexity blocks all three steps.