Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

... No one is less happy than I am with the performance of Microsoft stock! I've lost tens of billions of dollars this year - if you check, you'll see that's more than most people make in a lifetime!

If empathy channels our optimism, we will see the empathy and the diseases and the poor school. We will answer with our innovations and we will surprise the pessimists.

The only big companies that succeed will be those that obsolete their own products before somebody else does.

Why do people benefit in inverse proportion to their need? Well, market incentives make that happen.

Automation applied to an inefficient operation will magnify the inefficiency.

Even with cameras being very cheap, one thing that researchers noticed was that you look really bad in a videoconference image because the lighting is bad and you get shadows and things.