When you develop software, the people who write the software, the developers are the key group but the testers also play an absolutely critical role. They're the ones who ah, write thousands and thousands of examples and make sure that it's going to work on all the different computers and printers and the different amounts of memory or networks that the software'11 be used in. That's a very hard job.

I remember in 1980 or 1981 looking at a list of people who had made a lot of money in the computer industry and thinking, Wow, that's amazing. But I never thought I'd be on that list. It's clear I was wrong. I'm on the list, at least temporarily.

Today, you always know whether you are on the Internet or on your PC's hard drive. Tomorrow, you will not care and may not even know.

Certainly there's a phenomenon around open source. You know free software will be a vibrant area. There will be a lot of neat things that get done there.

There's always a tricky issue when you get into stolen material or pornography. The laws for online publishing the same as for print-based publishing, where if you're hosting certain types of things and somebody notifies you about that.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

I'm truly saddened to learn of Steve Jobs' death. The world rarely sees someone who has had the profound impact Steve has had, the effects of which will be felt for many generations to come. For those of us lucky enough to get to work with him, it's been an insanely great honor. I will miss Steve immensely.