Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

People think about this idea that there's 122 million kids that are alive that would not be if that fatality rate had stayed at the 1990 level, that's 122 million families.

My grade point average went from a 2.2 to a 4.0 over the summer. I wanted to get straight A's. I decided to get straight A's. I didn't want people to think I was dumb. And when you get straight A's once, its easier.

Software is inherently complicated. If you say to somebody I want an airline reservation system, to really say what you want in terms of overbooking and fares, and different airlines communicating with each or schedule changes, it's immensely complex. And so you can't write a program that's any simpler than that full specification.

I believe it’s not only possible to eradicate malaria; I believe it’s necessary. Ultimately, the cost of controlling it endlessly is not sustainable. The only way to stop this disease is to end it forever.

In poor countries, we still need better ways to measure the effectiveness of the many government workers providing health services. They are the crucial link bringing tools such as vaccines and education to the people who need them most. How well trained are they? Are they showing up to work?

You can go overboard in how quickly you might expect new technologies to transform people's lives. But I very much believe the way software is used, the way information gets distributed, will be dramatically different within 10 years. There is fire to go with all this smoke.