I have been struck again and again by how important measurement is to improving the human condition.

The most important 'speed' issue is often not technical but cultural. It's convincing everyone that the company's survival depends on everyone moving as fast as possible.

Information work is thinking work.

I admire leaders in science, people who really figure things out like Richard Fineman or people who work on vaccines, tons of people working on [the] HIV vaccine. There's leaders in business, people like Warren Buffett, who've got a certain approach they take that are pretty amazing. There [are] product innovators like Steve Jobs was, where he gets behind a concept and does a fantastic job.

Maintaining a consistent platform also helps improve product support - a significant problem in the software industry.

If there was an epidemic, that definitely would make people accept vaccines. I wouldn't hope for that, of course, but if you wanted people to love vaccines, an epidemic would remind them how magical they are.

Well private money can take risks in a way that government money often isn't willing to.