Customer service will become the primary value added function of every business.

Capitalism has shortfalls. It doesn't necessarily take care of the poor, and it underfunds innovation, so we have to offset that.

Take our 20 best people away, and I will tell you that Microsoft will become an unimportant company

Rich countries can afford to overpay for things.

Technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the most important.

The pace of progress in biology creates a foundation that naturally gets picked up by the biotech and pharmaceutical industry to solve rich-world diseases. This is attractive science. It's science that people want to work on.

We are always saying to ourself.. we have to innovate. We got to come up with that breakthrough... we're only paid for breakthroughs.