Customer service will become the primary value added function of every business.

For a highly motivated learner, it's not like knowledge is secret and somehow the Internet made it not secret. It just made knowledge easy to find. If you're a motivated enough learner, books are pretty good.

The Internet is the easiest thing to get into. To be an Internet retailer, you just get that URL.

Over 80% of the poor are people who have small plots of land and grow their own food and they don't grow enough to sell much into the marketplace. So they will be hit hard by the worst in climate. They really get hit hard starting in the 20-year time frame and thereafter.

As you improve health in a society, population growth goes down. You know, I thought it was... before I learned about it, I thought it was paradoxical.

Just in terms of allocation of time resources, religion is not very efficient. There's a lot more I could be doing on a Sunday morning.

If you’re a person struggling to eat and stay healthy you might have heard about Michael Jordan or Muhammad Ali, but you’ll never have heard of Bill Gates.