Microsoft Products are Generally Bug Free

My broad sense of this is that authors like Smil really paint the clear picture, and once you see that, it's kind of Oh, of course. That's such a primal thing to all these physical services that we take for granted.

Your most unhappy customers are your greatest source of learning.

Considering their impact, you might expect mosquitoes to get more attention than they do. Sharks kill fewer than a dozen people every year, and in the U.S. they get a week dedicated to them on TV every year.

I'm serious when I do my work. I'm not serious when I'm home with my kids.

For all these infectious diseases, the goal is to eventually get rid of them. And to do that we need to invent new tools, but nobody was doing that because there was no money to buy on behalf of the poorest, even the existing tools.

Often you have to rely on intuition.