Learn from your unhappy customers.

Microsoft does not dominate the software industry by any stretch of the imagination. We have lots of very able competitors who keep us constantly vigilant, and sometimes they beat us to the punch. Microsoft's success to date is based solely on the fact that people like Microsoft software.

Well-spent aid money is saving lives for a few thousand dollars per life saved.

The common thread for everything I do is this idea of a Web-services architecture. What does that mean? It means taking components of software and systems and having them be self-describing, so that you can aim them, ask them what their capabilities are, and communicate with them using a standard protocol.

Outlook 2003 did create the idea of search folders and the whole Longhorn philosophy. You can see it at work in search folders, where instead of having to drop things into individual folders, and things exist only in one folder, you create these search folders and you have the criteria for the search folder.

If you take from the most wealthy and give to the least wealthy, it's good. It tries to balance out.

Connectivity enables transparency for better government, education, and health.