We are seeing smarter philanthropy, more philanthropy, and that's true world wide. So it's kind of a movement that has a lot of accomplishments, even though as a percentage of the economy, it's still only a few per cent.

Learn from your unhappy customers.

Security guys break the Mac every single day. Every single day, they come out with a total exploit, your machine can be taken over totally.

I think there certainly was a milestone in the '90s with regards to the Internet achieving critical mass. There were several magical factors that came together: the creation of HTML by Tim Berners-Lee, the drop in the price of communications, and all the PCs out there that you could put this software into.

The willingness to hear hard truth is vital not only for CEOs of big corporations but also for anyone who loves the truth. Sometimes the truth sounds like bad news, but it is just what we need.

Humanity’s greatest advances are not in its discoveries – but in how those discoveries are applied to reduce inequity.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.