Once you embrace unpleasant news, not as a negative but as evidence of a need for change, you aren't defeated by it. You're learning from it.

My wife thinks she's better than me at puzzles. I haven't given in on that one yet.

Creating a piece of software is always complicated because you're doing something new. If you just wanted something that had been done before you'd just use that old piece of software. So there are no repetitive tasks.

Microsoft has had many, many successful products. I'm committed to one company. This is the industry I've decided to work in.

Well depending on the government, you either work through the government, which is ideal, because then you're strengthening their capabilities, or you work through the non-governmental organizations. It's never easy, and you know, it's just about the very basics of health. This is not hospitals. This is just primary health care [in Africa], the most simple things, and even so, getting the supplies out, getting the trained workers there.

Microsoft has had its success by doing low-cost products and constantly improving those products and we've really redefined the IT industry to be something that's about a tool for individuals.

Convert bad news to good news.