When you say that after World War I there was a pandemic that killed more people than the war itself, most will say: "Wait, are you kidding? I know World War I, but there was no World War 1.5, was there?" But people were traveling around after the war, and that meant the force of infection was much higher. And the problem is that the rate of travel back then was dramatically less than what we have nowadays.

The mainstream is always under attack.

Customer service will become the primary value added function of every business.

Corruption is one of the most common reasons I hear in views that criticize aid.

...one of the most inventive forms of creative capitalism involves someone we all know very well. A few years ago, I was sitting in a bar here in Davos with Bono. Late at night, after a few drinks, he was on fire, talking about how we could get a percentage of each purchase from civic-minded companies to help change the world. He kept calling people, waking them up, and handing me the phone to show me the interest.

Microsoft's philosophy is to 'do things better.' And Vista has given us lots of opportunity to do that.

I'd be happy if I could think that the role of the library was sustained and even enhanced in the age of the computer.