Failure is part of success, an integral part. Everybody gets knocked down. Knowing it will happen and what you must do when it does is the first step back.

To a winner, complacency and overconfidence can be destructive. To losers, desperation and despondency are just as harmful.

Strength of will - is essential to your survival and success. The competitor who won't go away, who won't stay down, has one of the most formidable competitive advantages of all. In evaluating people, I prize ego. It often translates into a fierce desire to do their best and an inner confidence that stands them in good stead when things really get rough. Psychologists suggest that there is a strong link between ego and competitiveness. All the great performers I've ever coached had ego to spare.

Strong leaders don't plead with individuals to perform.

On occasion I omit commas. On occasion, I use them. (The more you know about English, the less you're likely to think there are unbreakable "rules" for a lot of these things.)

We all know gifs are pronounced "jifs," right? Their creator says so, damn it!

Afford each person the same respect, support, and fair treatment you would expect if your roles were reversed. Deal with people individually, not as objects who are part of a herd-that's the critical factor.