Doing startups is all about making mistakes.

There's a lot of social input when you put these things out there. People's ideas cross with other people's thoughts.

When you think about Twitter, there are people all around the world reporting twenty-four seven, every second. They're reporting what they're seeing and what's happening around them. So there's a lot of potential for breaking news.

Understand that you dont have all the answers, you just have to start somewhere and keep an open mind.

I knew Mac pretty well. I'd used them when I was younger.

We hired a CSR person at Twitter, years before we hired our first sales person, to make sure we had a culture and impact of doing good.

I realized ceativity is a renewable resource. You never run out of good ideas