There's a lot of social input when you put these things out there. People's ideas cross with other people's thoughts.

You can shut down a service, and yet people will find ways to communicate.

You have to have an emotional investment in what you're doing. If you don't love what you're doing, failure is pretty much guaranteed.

Creativity is an infinitely renewable resource - you are not going to run out of it - so don't be afraid to use it.

When you hand good people possibility, they do great things.

Positive culture comes from being mindful, and respecting your coworkers, and being empathetic.

When you think about Twitter, there are people all around the world reporting twenty-four seven, every second. They're reporting what they're seeing and what's happening around them. So there's a lot of potential for breaking news.