In any leadership position, you're always going to be disappointing somebody.

I started out as an artist, and I continue to think of myself as an artist first, and a technologist and entrepreneur after that.

When I studied graphic design, I learned a valuable lesson: There's no perfect answer to the puzzle, and creativity is a renewable resource.

We can break news really fast. When an earthquake happens, there are people Twittering about it.

Doing startups is all about making mistakes.

We actually created Twitter and Odeo at the same time. When we realized we didn't really want to be running Odeo anymore we looked around for anyone who wanted to buy Odeo, but not acquire us as a technology. But people aren't as interested in that.

If people are passionate about your product, whether it's because they're hating or loving it, those are both good scenarios.