In any leadership position, you're always going to be disappointing somebody.

I mean just look at haiku, the idea of it. We want to focus on that singularity, on that simplicity, but we still want to add features and add value, but we want to do it in a way that fits in with that mentality of simplicity. You have to spend a lot of time thinking about it.

Lesson number one: opportunity can be manufactured. Yes, you can wait around for the right set of circumstances to fall into place and then leap into action but you can also create those set of circumstances on your own. In so doing, you manufacture your own opportunities. This has helped me immeasurably.

I'm curious about writing in the age of online publishing. Because nobody cares about good writing online.

There are a lot of sources of information out there, so why don't you curate for yourself a list, like a real timeline of information, like the New York Times, or JetBlue, or your friends, or this comedian, or this guy who pretends to be a cat, or whatever it is, whatever entertains you, whatever you find useful.

I've probably overused this analogy of a flock of birds moving around an object in flight, but, in reality, it's so simple, real time communication of individuals that allow for this super organism type of organism to happen.

With Twitter, it's as easy to unfollow as it is to follow.