When I studied graphic design, I learned a valuable lesson: There's no perfect answer to the puzzle, and creativity is a renewable resource.

The two things I use the most are the MacBook Air and my iPhone. Those are my two most-used gadgets that are dented, scratched and smashed.

What if the New York Times gave out free, cheap Kindles to everyone and said this is how we're doing it now. You know? Maybe that's a way to go. The technology gets cheaper and cheaper, and at some point it has to be cheaper than all these trucks and all this gas, to just say, let's give away a Kindle to everyone.

A personal belief is that if you're not personally invested in what you're working on, you'll fail.

When a plane lands in the Hudson and there's a Twitter user on the ferry taking a picture of it, Boom. That's it. The water is still splashing. Here's the photo of the thing.

If people are passionate about your product, whether it's because they're hating or loving it, those are both good scenarios.

We didn't have anything before Twitter that allowed a group of people roaming around a city to communicate instantly, in real time, and in a coordinated way, in a group.