When I say be skeptical of everything I mean it. Just because someone was elected to do a job doesn't mean that person has any idea of what they're doing.

The only medal that I am certain I deserved is the Purple Heart.

Slow down, especially at the beginning of a speech. You'll get the audience's attention by pausing.

A hero is someone who over and over does the right thing even though no one is there to witness it.

The problem is you tend to look back and identify mistakes, and as a consequence of feeling terrible about mistakes you say you bungled this so bad, let's get out of here.

My view is that you never argue with the customer about your name.

Unexpected kindness is the most powerful, least costly, and most underrated agent of human change. Kindness that catches us by surprise brings out the best in our natures.