Groups become more extreme and entrenched in their beliefs and polarized from others when members only exchange information that reinforces their views and filter out all else or never learn of alternatives. Thus they narrow their options, and magnify each other's prejudices and misconceptions. This trend leads to blind spots in decision making and to extreme behavior, even terrorism.
Cass SunsteinOnce we know that people are human and have some Homer Simpson in them, then there's a lot that can be done to manipulate them.
Cass SunsteinMost problems are best solved privately, not through government. There's a problem of discourtesy in the world, which is best handled through social norms, which are indispensable. But you wouldn't want the government to be mandating courtesy.
Cass Sunstein